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Category Archives: Customer relations
Doctor’s office visits and inefficiency
Frustrated by the slowness of the healthcare system? Here’s a look at how we spend our time when we go to the doctor’s office.
Cardiac bypass surgery: a patient’s experience
After 22 years of working on medical and nursing malpractice cases, I’ve learned that that you should take every opportunity to stack the odds in your favor. My husband’s Medicare card permits him to get medical care anywhere in the … Continue reading
Posted in Customer relations, Surgery
Tagged CABG, coronary artery bypass surgery, Johns Hopkins
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Cataract Surgery: Under the Knife
The waiting Two days ago at this time I was waiting to be called into the same day surgery area of a major eye hospital in a major city. I checked out my paperwork and saw I had a diagnosis … Continue reading
Posted in Customer relations, Surgery, Tell my story
Tagged cataract surgery, eye surgery, same day surgery
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Doctors, Are You Listening to Your Patients? Communication From the Patient’s Perspective Part 4
7. Give me clear instructions. Use language I can understand. Give me my diagnosis; help me understand the treatment plan, and tell me the next steps. If I am receiving drugs known to be at high risk for errors, give … Continue reading
Posted in Communication, Customer relations, how to be a patient advocate, Medical malpractice, medical malpractice cases, Medical malpractice lawyers, Negligence medical, what is medical malpractice
Tagged cases on medical malpractice, how to be a patient advocate, medical malpractice cases, medical malpractice lawyers, patient advocacy, patient education, physician communication, what is medical malpractice, what is medical negligence
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Doctors, Are You Listening to Your Patients? Communication From the Patient’s Perspective Part 3
Here’s what doctors need to know – from your perspective, as a patient. Imagine what your health care would be like if all doctors read this article. 5. Give me education. Providing education at appointments and discharge from a healthcare … Continue reading
Posted in Communication, Customer relations, how to be a patient advocate, medical malpractice cases, Medical malpractice lawyers, what is medical malpractice, what is medical negligence
Tagged cases on medical malpractice, medical errors, medical malpractice cases, medical malpractice lawyer, patient advocacy, patient teaching, physician communication, what is medical malpractice, what is medical negligence
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