Category Archives: Customer relations

The Leapfroggroup rates hospitals

Posted on June 21, 2012 by Pat Iyer

The Leapfroggroup is a nonprofit patient safety organization originally set up to rate hospitals. It has three goals: inform Americans about their hospital’s safety and quality Promote full public disclosure of hospital performance information Help employers provide the best healthcare … Continue reading →

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Conflict in the healthcare environment

Posted on June 7, 2012 by Pat Iyer

• You go to the hospital to visit your father. You arrive ten minutes before visiting hours are over. The nurse on the unit advises you that you’ll have to leave in a few minutes. When you protest you just … Continue reading →

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Doctor’s office visits and inefficiency

Posted on April 16, 2012 by Pat Iyer

Frustrated by the slowness of the healthcare system? Here’s a look at how we spend our time when we go to the doctor’s office.

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Cardiac bypass surgery: a patient’s experience

Posted on November 28, 2011 by Pat Iyer

After 22 years of working on medical and nursing malpractice cases, I’ve learned that that you should take every opportunity to stack the odds in your favor. My husband’s Medicare card permits him to get medical care anywhere in the … Continue reading →

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Cataract Surgery: Under the Knife

Posted on November 21, 2011 by Pat Iyer

The waiting Two days ago at this time I was waiting to be called into the same day surgery area of a major eye hospital in a major city. I checked out my paperwork and saw I had a diagnosis … Continue reading →

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Posted in Customer relations, Surgery, Tell my story | Tagged , , | 1 Comment